How does an admin reset a member's password?

At this time, it is not possible for the organization admin to reset or change one of their organization member’s password.

Last updated on 28 Oct, 2025

Reset Password by iDetail Support

If you would prefer not to have the user manually change or reset their password, contact iDetail Support Team for assistance.

Please note that iDetail Support can only change a user’s password; they do not have the ability to reset a user’s password.

Steps to contact iDetail Support

Send an email request to support@idetailapp.com
Explain the situation and include the organization name, user name, and new password in the email
Request should be completed within the time frame of your organization’s Service Level Agreement

How do I change my password?

At this time, it is not possible for the organization admin to change your password. Only you can change your password.

I forgot my password?

Within the iDetail web service, it is possible to reset or change your password. However at this time only the user can reset their own password. The organization admin does not have this permission.

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How do I change my password?